Cleanliness
How do you keep the play area clean and safe for my little ones?
We deep-clean and sanitize every piece of equipment before and after every single event using non-toxic, kid-safe products. From the ball pits to the soft mats, we ensure a sparkling clean environment for your children to explore safely.
Safety & Cleanliness FAQ
Your child's health and safety are our top priorities. We maintain the highest standards of hygiene so you can focus on the fun.
Supervision
Will there be a staff member on-site to watch the kids?
We handle the complete delivery and professional setup so you don't have to! For the safety of all guests, we require a responsible adult to be present and supervise the play area at all times during your rental.
Ages
What ages is the soft play area best for?
Our play zones are specially designed for children under 5 years old to ensure a safe and fun environment for our smallest explorers. To keep everyone safe, we kindly ask that older siblings remain outside of the soft play area.
Where do you deliver?
We proudly serve Charlotte, NC and surrounding areas with free delivery within 10 miles of 28202. Deliveries outside this zone may incur a small travel fee.
How much space do I need?
Our standard mobile play zones require a minimum of 10x10 feet of clear space. Please ensure the area is free of debris before we arrive.
What is the payment policy?
A $75.00 non-refundable deposit is required at the time of booking to secure your date. The remaining balance is due one week prior to the event.
What happens if there’s bad weather on my event day?
Safety is our top priority. We cannot set up in rain, high winds (>15mph), or extreme heat. If bad weather is forecasted 48 hours prior, you'll need an indoor backup or to reschedule. Cancellations due to weather 1 week prior receive a full refund (less retainer), or 50% within 72 hours. For safety, we reserve the right to remove equipment if conditions turn unsafe after setup.
Booking & Logistics FAQs
Planning your event should be as joyful as the play itself. Explore our guide on delivery, setup, and reservation policies to ensure a seamless experience.
What surfaces can you set up on?
For safety and stability, we require a flat surface. We can set up on grass, concrete, turf, or indoor flooring. We cannot set up on gravel or dirt.
How long is the setup time?
We typically arrive 1 hour before your event starts for setup, and require 1 hour after the event for strike and cleaning.
Can I cancel or reschedule my event?
Yes, we offer a 2 week rescheduling window. Subject to availability, you may move your booking to a new date within 6 months.