Question 1

Q: How long is the rental period?

Accepted Answer

Our daily rental period is a fun-filled 4 hours! If you're planning an extended celebration, no worries- additional hours can be arranged for a extra fee. Let's make your event unforgettable!

Question 2

Q: What areas do you serve?

Accepted Answer

We offer complimentary delivery within a 15-mile radius of 28202. For deliveries outside of the established 15-mile radius, will have a delivery fee of $1 per additional mile.

Question 3

Q: Do you all set up outdoors?

Accepted Answer

Yes, we do set up outdoors! The area must be dry, leveled, cleaned and free of rocks. We will not set up on sand or dirt.

If the temperature is over 75 degrees, we do require equipment be set up in a shaded area or under a canopy. We do have canopies available for an additional $50 each. The equipment can get hot in direct sunlight, your little one's safety is a top priority for us!

Question 4

Q: What about indoor setups?

Accepted Answer

We do indoor setups too! Forever Friends provides fun indoor setups for various occasions, whether a residential home or gymnasium we can provide setup. Feel free to contact us for special requests or more details!

Question 5

Q: What time are you going to set up my party?

Accepted Answer

About 1-2 hours before your event, we will communicate with you 24 hours prior to your event with set up details. Setups can take up to 1.5 hours.

Question 6

Q: How will I know my event is booked?

Accepted Answer

Your package and date are secured once both the rental contract has been signed and the retainer has been paid!

Question 7

Q: What are your safety and cleanliness protocols?

Accepted Answer

Safety and cleanliness are our top priorities because we cater to our young explorers! We meticulously clean each product after every use with a non-toxic cleaner to ensure a safe and hygienic environment for everyone!

Question 8

Q: What is your cancellation policy?

Accepted Answer

Cancellations must be received at least 10 days prior to the event date. Should the event be cancelled the retainer (non-refundable deposit) can be used as a credit for a future event within 6 months of the original event date. If the credit it not used within 6 months of the previous event date, the retainer is forfeited.

Cancellations made less than 1 week of the event will forfeit the ability to transfer the retainer to a future event and will receive a partial refund of 50% of total cost.

Question 9

Q: What is your deposit policy?

Accepted Answer

To secure your event date, we require a $75 retainer (non-refundable deposit). The remaining rental balance is due one week prior to your event date. If we do not receive payment by then, we may have to cancel your rental and retain the deposit.

Question 10

Q: What happens if it rains?

Accepted Answer

If it rains, we will not set up outdoors! The weather can be unpredictable so it's best to have a plan for indoor use as a backup prior to your event. If there is no way to setup equipment indoors, a refund minus the retainer fee will be issued. You may also transfer the deposit to another event within 6 months of the original event date.

Once equipment is setup there will be no refunds issued.

Extra Info